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    Delivery

    Delivery

    UK Mainland Delivery Options

    Yodel Tracked Delivery: Usually 4-5+ days – £2.79
    Royal Mail First Class Tracked Delivery: 1-2 day estimated delivery time (but not guaranteed) – £4.45
    Royal Mail Second Class Tracked Delivery: 3-4 day estimated delivery time (but not guaranteed) – £3.55
    Yodel/DPD Discrete Collection: Collect directly from your local pickup shop – £3.99
    Free Standard Tracked Shipping: Usually 4-5+ days – £Free (Orders over £99) May arrive at a local locker for collection
    Royal Mail Special Next Working Day (Upon Request): Next working Day delivery (Same day dispatch for orders placed Mon-Fri before 3pm, Sat before 10am) – Temporarily on hold unless pre-arranged.

    EU Delivery Options (Updated July 2021 following on from Brexit and New EU Import Rules)

    The EU has removed the low value VAT threshold from 1st July 2021. All non EU imports into the EU will now be subject to Taxes and Customs declarations.

    To avoid this all EU orders via EU shipping will now be shipped from our EU fulfilment centre and will be free of any Import Tax / Duties , so EU customers can order as normal.

    There will be a slightly longer transit time as orders will initially take around 7-10 business days on average to reach the EU fulfilment centre. After this tracking details will update and orders will then arrive with no clearance delays or additional import taxes/duties.

    EU Shipping:  Typically 7-10 business days to the EU centre and then another 3-7 days to most EU destinations, from £10.99 [free from orders £149+] (countries closer to the UK will be faster and those further will take longer) full online tracking provided Full Details on our EU shipping page: EU SHIPPING

    USA Delivery Options

    Private Courier to US, then delivered by USPS:  Typically 7-10 business days for most US States – Only £6.99 [free from orders over £99] (full online tracking provided)

    International Delivery Options

    Worldwide Priority Tracked Shipping: Usually 10-14 busienss days after dispatch dependant on location. Shipping ranging from £9.99 to £16.99 (Australia and NZ). Please note low volume destination transit times may vary (full online tracking available). *If you do not provide any country specific customs information at checkout then this will have to be ascertained through direct contact with Intl. Customs departments which will result in extended processing/dispatch times. Australia/NZ specific shipping info: AUSTRALIA/NZ SHIPPING

    Quick Discrete Shipping

    We’ve successfully shipped to over 50 different countries in 6 different continents.

    • All packages come in discrete confidential plain boxes.
    • Orders are sent for dispatch in most cases once payment has been received. International shipments may require further preparation dependant on specific destination.
    • Tracking numbers are auto-emailed once they are live and have been updated online. For International shipments this may vary as some couriers will email out tracking when shipments have updated in the destination country.

    Although our dispatch cut off point is officially 14:00 GMT, we can sometimes accommodate later orders – if you have an urgent requirement to place an order after this time please contact us and we’ll do our best to help.

    Non UK Orders Please contact us for a quick direct quote on shipping to your destination (for larger or more times sensitive orders). We are able to offer a FedEx Express service to most destinations.
    Note that we are not responsible for any taxes, fees or import duties assessed by your country for the importation of your package. These are fees charged by your government on your purchase. To the best of our knowledge, USA, Canada, Australia and New Zealand generally do not assess a fee however this is always an evolving situation dependent on global geopolitics. EU shipments are not subject to additional taxes/duties via our EU fulfilment. Customers will be responsible for understanding and complying with the customs and import laws of your country.

    Returns and Exchanges

    There are a few important things to keep in mind when returning a product you purchased. As per our guarantee you can return unused/unopened equipment purchases up to 14 working days of order date.

    • We are truly confident in the quality and purity of our range of products that we back every order* with a 14 day money-back guarantee*.
    • Only items that have been purchased directly from us and not distributor or reseller volume purchases.

    Ship your item back to Us

    Please contact us to obtain a Returns Form/Confirmation

    Please remember to ensure that the item you’re returning is repackaged securely and sent via a tracked method for assurance on both sides that the return is received.

    For more information you can always contact us by contact form.

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